Shipping

Shipping & Returns

Simple, fair policies for orders from Owlsfit.

Shipping

We aim to process and ship orders quickly. Below are our most common shipping details — times vary by destination and chosen service.

Processing time

Orders are typically processed within 1–2 business days. During sale periods or product launches processing may take longer; we'll keep you informed by email.

Shipping options

  • Shipping — 2–5 business days (domestic).

Shipping costs

Shipping cost depends on the delivery address, package weight, and the shipping service chosen at checkout. You can see the exact shipping cost in the cart before paying.

Tracking

Once your order ships, we will email you a tracking number. Use the tracking link to follow your parcel. If tracking isn't updating, contact us at [email protected].

Lost or damaged parcels

If your order is marked delivered but you didn't receive it, or it arrives damaged, please contact support within 7 days of delivery with photos and your order number so we can help investigate.

Returns & Exchanges

We offer a straightforward returns process so you can buy with confidence.

Return window

Items can be returned within 3 days of delivery for a full refund, provided they are unused, in original condition, and with original tags and packaging.

How to start a return

  1. Log in to your account and go to Orders > Return or
  2. Email us at [email protected] with your order number, item(s) to return, and reason.
  3. Pack the item securely — include invoice or order number.
  4. We will initiate a return from our side. The should be in brand new condition.

Refund processing

Once we receive and inspect your return, refunds are typically processed within 5–10 business days. The refund will be issued to the original payment method. Depending on your bank, it may take additional time to reflect on your account.

Exchanges

We currently handle exchanges as a return + new order. Please return the original item and place a new order for the replacement. If you'd like assistance, contact us at [email protected] and we'll help coordinate.

Final sale items

Certain items (discounted final sale, gift cards, and intimate apparel) are non-returnable. Final sale items will be clearly marked on the product page.

Frequently asked questions

Can I change or cancel my order?
Orders can be modified or cancelled within 1 day of placing if they haven't entered fulfillment. Email [email protected] ASAP with your order number.
What if my size doesn't fit?
Return the item within 3 days in original condition. Review each product's size guide on the product page for the best fit.

Contact support

If you need help with shipping, tracking, returns or refunds, reach out:

Email: [email protected]Phone: +918653143086